About delivery

Delivery Fee

Purchase Amount

(After Discount)

Delivery Fee

HK$500.00 or above

Free

Below $500

HK$85.00

Delivery Destinations

Hong Kong Island, Kowloon and the New Territories. (Lantau Island and Outlying Islands excluded)

Delivery Date

(1)	Monday –Friday (Labour Holidays excluded)
(2)	Delivery service will be suspended when typhoon No.8 or black rainstorm warning signal is hoisted. In such cases, our Customer Service staff will contact you to arrange another delivery time.
(3)	Please contact our staff for the Delivery Time Slot of Tung Chung, Discovery Bay & Ma Wan
(4)	Order will be delivered within 5 working days from the date of order. Our Customer Service Staff will contact you to confirm the date of delivery.

Payment Methods

Payment can be made in advance via the following payment method:

FPS:

(FPS ID: 7767890)
Wilson International Frozen Foods (H.K.) Limited

Or

By bank transfer:

Hang Seng Bank: 024-347-380099883
Account name: Wilson International Frozen Food (H.K.) Limited

Or

ICBC: 861-502-013446
Account Name: Gourmet On-Line Ltd

After payment, please Whatsapp Payment Record to our number: 9686 8615 for confirmation, thank you

Change of Order

(1)	Customer may change the order by calling our hotline. Change of order will be valid only after the confirmation made by our staff. Please contact us:
	- at least 24 hours prior to Tuesday to Friday's delivery.
	- before the preceding Friday for Monday's delivery order.
	Hotline: 3678 0700
(2)	Surcharge of HK$50.00 will be applied if customers cancel the order after the above specified time schedule.
(3)	Upon agreement with customers, Gourmet On-line can replace with similar items if the ones ordered are out of stock.

Customer Enquiries

Customer should check the goods upon arrival. If any products are damaged or missing, please contact us by phone, fax or email within 24 hours from the date of receiving. Gourmet On-Line will arrange refunding or order replacement if the case requires.

Others

a. Delivery service is not available or delivery fee will be charged for each invoice if there is no authorized or legitimate unloading area within 50 meters of the delivery address.

b. In the event of a lift is out of order, we will inform you about receiving re-arrangement.

c. Gourmet reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.

d. Customers is requested to call our hotline at 3678 0700 within the time stated above for any change of order.

e. Gourmet reserves the right to refuse the delivery of goods to any customer at our sole discretion absolutely.

f. Gourmet may revise these terms and conditions at any time without prior notice. If any dispute arises, Gourmet's determination shall be final. The English version of these Terms and Conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.

Intellectual Property