Delivery Service

1

Delivery Fee

 

(After Discount) Purchase Amount

Delivery Fee

HK$800.00 or above

Free

Below $800

HK$50.00

2

Delivery Destinations

 

Hong Kong Island, Kowloon and the New Territories. Parts of outlying islands are subject to a surcharge. (Please call for details). Delivery to hotel guest room and restricted areas is not available.

As all vehicles are prohibited to enter into Ma Wan after 4:00p.m., delivery time slot for Ma Wan is only available from 10:00a.m. to 1:00p.m. and from 2:00p.m. to 4:00p.m.

3

Delivery Date

 

(1)

Monday –Friday (Saturday, Sunday & Public Holidays excluded)

(2)

Delivery service will be suspended when typhoon No.8 or black rainstorm warning signal is hoisted. In such cases, our Customer Service staff will contact you to arrange another delivery time.

(3)

Order will be delivered within 5 working days from the date of order. Our Customer Service Staff will contact you to confirm the date of delivery.

4

Delivery Time Slot

 

From 10:00am to 6:00pm

5

Payment Methods

 

Advanced payment by PayPal or bank deposit.

6

Cancellation or Change of Order

 

(1)

Customer may change/ cancel the order by calling our hotline. Change/ cancellation of order will be valid only after the confirmation made by our staff. Please contact us:

 

- at least 24 hours prior to Tuesday to Friday's delivery.

 

- before the preceding Friday for Monday's delivery order.

 

Hotline: 3678 0700

(2)

Surcharge of HK$50.00 will be applied if customers cancel the order after the above specified time schedule.

(3)

Upon agreement with customers, Gourmet On-line can replace with similar items if the ones ordered are out of stock.

7

Customer Enquiries

 

Customer should check the goods upon arrival. If any products are damaged or missing, please contact us by phone, fax or email within 24 hours from the date of receiving. Gourmet On-Line will arrange refunding or order replacement if the case requires.

8

Others

 

a.       Delivery service is not available or delivery fee will be charged for each invoice if there is no authorized or legitimate unloading area within 50 meters of the delivery address.

b.      In the event of a lift is out of order, we will inform you about receiving re-arrangement.

c.       Gourmet reserves the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.

d.      Customers is requested to call our hotline at8523678 0700 within the time stated above for any change of order.

e.       Gourmet reserves the right to refuse the delivery of goods to any customer at our sole discretion absolutely.

f.        Gourmet may revise these terms and conditions at any time without prior notice. If any dispute arises, Gourmet's determination shall be final. The English version of these Terms and Conditions shall prevail whenever there is a discrepancy between the English and Chinese versions.
 

9

Intellectual Property

 

Copyright © Gourmet On-Line Limited. All Rights Reserved.